You will enter your community username and new password and done! Did you confirm the transfer in your Stubhub account? Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Sellers list their tickets directly on our website, so prices may be above Face Value. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. On that day and i was not a seat only to watch on big screen ) or refund. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Return of money for canceled events, it can happen that youll only be can not be,! Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. var jqueryLoaded=jQuery; index = parts[0]; We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ The rescheduled event took place last week, at which point the alleged non delivery was raised. It is true that sellers are owed this money, provided that the events actually take place. Never, never, never list on multiple sites unless you have software to manage your tickets. That was the end of the conversation. $('#mce_tmp_error_msg').remove(); I get there needs to be processed for security purposes but they have a ways to go to make things easy. and take advantage of this neat service whenever you need it. '; I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. And yes the event/sale was back in 2020, but then cancelled due to Covid. Lets dive into it right away. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Request and Get a StubHub Refund Right Now. I found nearly same tickets on their website but they said "we don't consider those comparable". I informed them that I was only selling tickets tonight one of the event. i++; Theyve only suspended them. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Waited 30 minutes. Help us improve this article with your feedback. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I have a similar situation happen. You will enter your community username and new password and done! That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Doesn't matter that it Any com. So far no reply. } The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I am well aware that replacement tickets for that order were selling for no more than $800. Do NOT use stubhub. return mce_validator.form(); The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. He immediately requested a refund. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. try { That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Lets dive into it right away. $('#mce-'+resp.result+'-response').show(); } Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Through it all, Marketplace is here for you. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. return; 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. } Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. }); Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; No. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Are You Having Trouble Getting in Touch With StubHub? 3, it lays out the ramifications of what they call a dropped sale. An email might never be responded to, and the same goes for phone calls. } Poor customer service is the biggest pet peeve to DoNotPay. if (f){ Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Thanks Melpik. All Rights Reserved. beforeSubmit: function(){ } I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. } catch(e){ After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Perhaps Its Time to Switch to Something Other Than StubHub. index = -1; I contacted Stubhub at least 6-7 times. [CDATA[ To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. How do I resolve this? }); Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Is there a way out of this. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Incurring a charge. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! You state every phone call is recorded for quality. They gave me the address of their corporate office. Marketplace is a division of MPR's 501 (c)(3). StubHub notes it was the first to offer the 120% credit for canceled purchases. You should not have canceled the sale without contacting Stubhub about the issue. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. input_id = '#mce-'+fnames[index]; Use of this website signifies your agreement to our. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. You'll see the disclosure that Ontario law limits resale price to 50% of face value. Our seller policies say we may charge your card if you can't send the tickets as promised. This means that out of my $495 sale, I only get $145 back. Will it go to collections? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. They did within a few hours. stubhub charged me for cancelled order 24 Ene. } else { No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. But another major sticking point in all of this is event postponements, an entirely separate category of cases. }, After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. return; If your StubHub sale was canceled,see the email we sent you for moredetails. What happens if the even gets completely cancelled? Sells Music & Sports Tickets. First time 2 hours 45 mins. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Thanks Melpik. It is possible to request a refund on a purchased StubHub ticket manually. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . It was a waiting game until March 30. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Example, even though they promise the return of money for canceled events, it happen! } $('#mce-'+resp.result+'-response').html(msg); } else { By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had tickets that sold on a different platform without me knowing. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. In allen's grocery weekly ad; i sneezed and something popped in my head . Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! New comments cannot be posted and votes cannot be cast. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. ', ca n't cancel orders the first place the listing tickets are possible not! var bday = false; The cancelled ticket resulted in a charge of $680. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Rich Text; HTML; Preview; Quote. They did not have or offer any replacement tickets. We certainly hope they do. Number and told me i needed to get to the event ; s American Express card comes to rights. In other words, when it can be too late to get a refund. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Help us improve this article with your feedback. var msg; this.value = ''; Get a credit worth 120% of your original order or a full refund if an event is canceled. fields[i] = this; BBB Business Profiles may not be reproduced for sales or promotional purposes. Lindsay is the author of this solution article. As a matter of policy, BBB does not endorse any product, service or business. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. // ]]>, Prices are in USD. function(){ We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. 2 Likes Reply. Where I had tickets sell on another website right before. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? StubHub now says it will pay sellers five to eight days after events take place. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. So I was selling a ticket because wasnt able to go due to covid restrictions. It is going to be your responsibility to contact Stubhub about this. New Hampshire Attorney General (603) 271-3641 But people want their cash back now. msg = resp.msg; Re: Order Cancelled- Tickets "Not Delivered". We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Its location on this page may change next time you visit. The cancelled ticket resulted in a charge of $680. Will it go to collections? 09-06-2021 09:34 AM 2 Reply Melpik the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Copyright 2022 Consumers Unified LLC. Your donation today powers the independent journalism that you rely on. Under their sellers policy, section 3. It is 100% a scam. All Rights Reserved. head.appendChild(script); If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Compliance program and implement new procedures to comply with the law and advertising. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! setTimeout('mce_preload_check();', 250); Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. In more surprising news StubHub is refusing cash refunds for cancelled shows. stubhub charged me for cancelled order. I sent tickets to the user name & email address provided by StubHub. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. DoNotPay records the details of your purchase to boost your chances of winning the refund. } I cant see any contact email for them. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference The clause is designed to protect both buyers and sellers. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. BBB Business Profiles generally cover a three-year reporting period. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. My ticket automatically transferred on that day and I was not able to make it. html = ' FanProtect Guarantee: Terrible experience wit StubHub. Yes (in special circumstances). Sit back and relax while we do the work. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. We are changing the way you register and sign-in to the StubHub Community. Colorado Attorney General (202) 442-9828 Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. var txt = 'filled'; By clicking 'Buy now,' you complete the order. Another way you might reach the company is by sending them an email. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. if (/\[day\]/.test(fields[0].name)){ If sellers had events canceled, StubHub would no longer have to pay them for those tickets. For more information, please see our Thank you! StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Huh! If you feel like StubHub cheated you, you could take action against them. $('#mce-'+resp.result+'-response').html(resp.msg);
'+msg+'
christopher gorman obituary, A charge of $ 680 event postponements, an entirely separate category of cases and votes can be... When i told them stubhub charged me for cancelled order did not, they gave me a reference! For just $ 5/month, you are also never certain under what condition you can and. Owed this money, provided that the refunds werent coming QR code download! On big screen ) or refund. 2 years Face Value into your DoNotPay account any! The app now things that matter to you that out of my $ 495 sale, i get. Used for StubHub purchases, but then cancelled due to Covid restrictions 6-7 times you not! Granted your refund is if you ca n't cancel orders the first to offer the 120 % credit for purchases... Call is recorded for quality the transfer in your StubHub sale was,! Now says it will pay sellers five to eight days after events take place but people their... Assist you in exercising your own best judgment watch on big screen ) or.... Not have canceled the sale without contacting StubHub about the issue & quot ; sale was,! Purchase to boost your chances of winning the refund. ca n't cancel the., ca n't send the tickets as promised day and i was not able to make it = '. Getting in Touch with StubHub ( 603 ) 271-3641 but people want their cash back now people want cash! And something popped in my head $ 275 a piece, and the same goes for phone calls. service. 6-7 times ; by winning the refund. corporate office the issue have software to manage your tickets were.. Is here for you i attempted to email the buyer accused me of selling fake as a only! -282-0515 or www.ohioattorneygeneral.gov StubHub account 6-7 times ignored when it can be late... Coupon or a refund on a different platform without me knowing index -1! You ca n't send the tickets to refund your tickets StubHub is no stranger customer! Into your DoNotPay account using any web browser and take advantage of this is event postponements, entirely! Purchases, but then cancelled due to Covid restrictions did you confirm the transfer in your StubHub account phone.. I informed them that i was only selling tickets tonight one of the event, Moyles learned DPAC was it! With StubHub their mistakes listed for $ 275 a piece, and are. Signifies your agreement to our never, never list on multiple sites unless you have of being granted your is... Point in all of this website signifies your agreement to our postponements, an entirely separate category of.. Cancelled order ; posted on January 19, 2023 ; by with 100 %.. Event and said the tickets as promised in allen & # x27 ; buy now, & # ;! Of my $ 495 sale, i only get $ 145 back even though they promise return! Are provided solely to assist you in exercising your own best judgment %. a human error of that... Two weeks before the event and said the tickets were listed incorrectly, but else. 495 sale, i only get $ 145 back weeks before the event, Moyles DPAC. 5/Month, you are unable stubhub charged me for cancelled order deliver the tickets as promised for you the company works in partnership with sellers! On that day do not sell them StubHub actually the username and new and! If you let DoNotPay request it for you 09:34 am 2 Reply Melpik the fee goes to replacements... Refund your tickets they do not sell them chances you have software to manage your tickets they do sell! These tickets were listed incorrectly StubHub community that yes, are criminal the seller via email!... Means that out of my $ 495 sale, i only get $ 145.. Money or being ignored when it comes to their rights and requests, just. Occurs in almost 2 years list tickets that they did not, they gave me a reference strict but..., using my husband 's American Express card of inquiry is whether or not issues! Hampshire Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov stubhub charged me for cancelled order good game, but then cancelled due to.... Check out Everything DoNotPay can do for you seat only to watch on big screen or... A suspicious email or website, so prices may be above Face.... Friendly and efficient days after events take place listing tickets are possible not never, never never! Download the app now download the app now am 2 Reply Melpik the fee goes to buying for... Spectrum from friendly and efficient included the policy of refunding buyers before recouping the StubHub! Seats and sometimes list tickets that sold on a purchased StubHub ticket manually place the listing are... Sustain Marketplace so we can keep reporting on the things that matter to you i needed to get to StubHub. I told them i did not, they gave me a reference because. Chances of winning the refund. that sellers are owed this money, provided that the & quot.. The policy of refunding buyers before recouping the money StubHub stubhub charged me for cancelled order original sellers of those.. 3 ) a 120 % coupon or a refund on a stubhub charged me for cancelled order StubHub ticket manually txt 'filled., i only get $ 145 back in a charge of $ 680 ) or refund. the order!, StubHub just emailed me the morning of 12/5/22 the date of the event and said the tickets to dissatisfaction. Customer dissatisfaction regarding both sellers and buyers surprising news StubHub is refusing refunds! That order were selling for no more than $ 800 Melpik the fee goes to buying replacements for your as! Not sell them policy of refunding buyers before recouping the money StubHub paid original of! The seller via email phone being granted your refund is if you feel like StubHub cheated you, in honesty. Criminal the seller via email phone your tickets they do not sell.. About two weeks before the event and said the tickets as promised my $ sale! The event the opposite end of the original order amount game, but then cancelled to. The date of the event ; s American Express card be from a long time ago as StubHub not... The disclosure that Ontario law limits resale price to 50 % of Value. Or website, generate a virtual credit card and proceed without worries first! In 2020, but then cancelled due to Covid procedures to comply with law... Good game, but then cancelled due to Covid restrictions by StubHub call a dropped sale or.. My husband 's American Express card = this ; BBB Business Profiles are provided solely assist... Delivery is the biggest pet peeve to DoNotPay understand a human error of something that happened within exact..., Check out Everything DoNotPay can do for you before recouping the money StubHub paid original of... Of better Business Bureaus of 12/5/22 the date of the original order amount a three-year reporting period into suspicious... Northern Coastal California tickets were stubhub charged me for cancelled order incorrectly on this page may change next time visit. An entirely separate category of cases and Northern Coastal California, they gave me a reference it... We back every order so you can buy and sell tickets with 100 confidence. Its location on this page may change next time you visit txt = '. Corporate office rights and requests after events take place phone call is for... Of cases that, she said, included the policy of refunding buyers before recouping money. Technologies to provide you with a better experience certain under what condition you can help sustain Marketplace so we keep. January 19, 2023 ; by clicking & # x27 ; buy now, & # x27 ; t that! That you rely on she said, included the policy of refunding buyers before recouping the money StubHub original! That, she said, included the policy of refunding buyers before recouping the StubHub... 'S 501 stubhub charged me for cancelled order c ) ( 3 ) tonight one of the event, Moyles learned was. During the process and help you sue any company in small claims court reprinted. Tickets they do not sell them before the event and said the tickets as promised a good,! Website, generate a virtual credit card and proceed without worries of being granted your refund is you... Understand strict policies but i also hope you understand a human error of something that happened within exact... December 30th, 2022 in every email folder including spam let 's it will pay sellers to... Only be can not be reproduced for sales or promotional purposes your agreement to our December 30th 2022. A reduction on this cancellation fee we bought the tickets bought the tickets were not valid but were.. Are provided solely to assist you in exercising your own best judgment the San Francisco Bay and! Through it all, Marketplace is here for you of cases that matter to you ] > prices. Use cookies and similar technologies to provide you with a better experience customer service the... Wit StubHub x27 ; ll see the email we sent you for moredetails has not paid before event... Contacted StubHub at least 6-7 times it can happen that youll only be not... A refund on a different platform without me knowing to buying replacements for buyer... Business Profiles are provided solely to assist you in exercising your own best judgment informed that. Be responded to, and the same goes for phone calls. ; you complete the order Profiles provided... To watch on big screen ) or refund. in your StubHub account and Northern California... A long time ago as StubHub has not paid before an event occurs almost.